Shipping Policy

Effective Date: September 11, 2026

At Lluellah, we want your jewelry to arrive safely, securely, and on time. We carefully prepare every order before handing it over to our trusted delivery partner, DHL.

1. Order Processing

Orders are normally prepared for shipment within 1–3 business days after payment has been successfully confirmed.

During busy periods, holidays, promotions, or new collection launches, processing may take slightly longer. We will always do our best to dispatch your order as quickly as possible.

Once your order has been shipped, you will receive shipping information and tracking details by email.

2. Delivery Service

Lluellah uses DHL for order delivery. DHL provides tracking information so you can monitor your package throughout its journey.

Estimated delivery times may vary depending on the destination, customs procedures, local delivery conditions, and other circumstances outside our control.

3. Tracking Your Order

After your parcel has been dispatched, your DHL tracking information will be provided to you.

Please allow some time for the tracking information to become active after the shipment has been collected and registered by DHL.

4. Shipping Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully check your:

• Full name

• Street and building information

• City

• Postal code

• Country

• Contact details

If an incorrect address is submitted, please contact us as soon as possible. We will try to assist with correcting the information before the parcel is dispatched. Once an order has been shipped, changes may no longer be possible.

5. Customs, Duties & Taxes

International orders may be subject to customs charges, import duties, taxes, or other fees imposed by the destination country.

These charges are determined by local authorities and are the responsibility of the customer unless otherwise stated during checkout.

Customs processing may also affect the final delivery time.

6. Delays

Although we work with DHL to provide reliable delivery, occasional delays can occur because of weather, customs inspections, transportation disruptions, incorrect address information, public holidays, or other circumstances beyond our control.

If your shipment appears to be delayed, please first check the DHL tracking information. You may also contact us for assistance.

7. Lost or Damaged Packages

We take care when preparing each order for shipment. If your package arrives damaged, please contact us as soon as possible and provide photographs of the packaging and affected item.

If tracking indicates that a shipment has been lost or there is an unusual delivery issue, please contact us so we can work with the shipping carrier to investigate the matter.

8. Undeliverable or Returned Packages

A package may be returned when the delivery address is incomplete or incorrect, delivery attempts are unsuccessful, or the recipient refuses the shipment.

If a package is returned to us, additional shipping charges may apply if the customer requests that the order be sent again.

9. Delivery Address Changes

If you need to update your delivery address after placing an order, contact us immediately.

We cannot guarantee that an address can be changed after the order has entered the shipping process.

10. Contact Us

If you have questions regarding your shipment, tracking information, or delivery, please contact our customer service team.

Lluellah
Company: RRJ CAPITAL LIMITED
Address: 427 Rocky Lane Birmingham West Midlands United Kingdom B42 1NL
Company Number: 09723393
Email: admin@Lluellah.com